Because many of our products are pre-ordered, they can only be refunded/returned if the following conditions occur.
1️⃣Unless we are the one whom make the mistakes of your orders or the goods have been damaged upon receipt by you. If unfortunately this happens to you, please inform us within 7 days after receiving the goods. Returning goods must not be worn, washed or used. Labels has to be intact and must be in its original packaging. Otherwise we will not accept the refund/return.
2️⃣We will inspect the goods for any defects before delivery to you. We will normally wrap up the goods with bubble wrap. Therefore, we will not be responsible for any problems that occur during the shipment by our couriers.
3️⃣We may sometimes encounter out-of-stock conditions for pre-order goods. We will contact you within 3-7 days to arrange a refund of this occur.
4️⃣There may be a color difference between the photos and the physical items. We suggest you to properly consider before ordering.
💢 For oversea customers, all of the above are also applicable to you but you will have to bear the international shipping costs.
If customers can not accept this arrangement, please properly consider before ordering.
We sincerely apologise for any inconvenience that may have caused to you.
If you have any questions, we will reply to your message within 24 hours.